Refund Policy
Hues Design offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.
Hues Design Refund Policy will be Void if;
- You have chosen a special or a custom package.
- The primary design concept (for any service) has been approved.
- The Logo has been finalized
- The website has been designed, developed and deployed live.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the project.
- The company has not been contacted for more than 2 weeks.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to
the service will not be subject to refund under any circumstances. - Once a client has accepted multiple sets of revisions (for any service),
- The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
- The refund approval will be at discretion of Web & SEO Hub's Management.
- Management's decision on the matter will be final.
- • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service,
refund will only be applicable on that particular service and ‘not’ the entire bundle. - • Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for
any number of reasons will be subjected to a 33% cancellation administrative fee. - Note: Hues Design hold all the rights to reject any project or cancel the contract whenever it
deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Web & SEO Hub. The company will be the rightful owner of the designs. - Services not related to design services are not eligible for refunds under any circumstances. They are
not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows: - Copyrights Protection Certificates.
- Website & Emails Hosting Services.
- Website SSL Certificat
- Website Domain Purchase.
- The cancellation has been made due to reasons non-related to the project.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google Adwords Campaigns
- For services that are not covered under the 100% refund policy in case of dissatisfaction the Hues Design management after review the project may choose to offer a partial refund to the client.
Claim Your Refund
- To claim your refund, please follow the following steps
- Dialing our Toll Free Number # +1- 877 464 6972 and speak with your respective Project Manager to initiate a refund.
- Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
- Sending us an Email to initiate a refund.
- As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.
- To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
- After you have received your refund, you will not have any rights to any designs submitted by Web & SEO Hub, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
